Privacy Policy

Effective Date: June 1, 2026

Hand in Hand Productions (“we,” “us,” “our”) operates events.handinhandproductions.com (the “Service”). This Privacy Policy explains what information we collect when you visit our site or purchase access to a livestream event, how we use that information, and your rights regarding it.

Who we are

Hand in Hand Productions
Bend, Oregon, United States
Email: support@handinhandproductions.com
Phone: (541) 633-7476

What we collect

When you visit the site:

  • Anonymous analytics data (pages visited, time on site, general location, device type)
  • Cookies set by WordPress and our membership platform to support your session and login

When you purchase access to an event:

  • Your name
  • Your email address
  • Your username and password (encrypted)
  • Billing zip/postal code and country (for payment verification)
  • Payment information — processed directly by Stripe. We do not see or store your full credit card number.
  • Your purchase history and account access records

How we use it

  • To process your purchase and grant access to events
  • To send purchase confirmations, receipts, and event-related communications
  • To maintain your account and provide customer support
  • To prevent fraud and unauthorized account access
  • To improve our service and content

We do not sell your personal information to third parties.

Who we share it with

Cookies

We use cookies to keep you logged in to your account, remember your preferences, and measure site performance. You can disable cookies in your browser, but doing so may prevent you from logging in to view your purchased content.

Data retention

We retain your account information for as long as your account is active and as needed to provide services. After your 365-day access window expires, we retain purchase records for tax and accounting purposes as required by US tax law.

Your rights

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data (note: this will end your access to any active event purchases without refund)

To exercise these rights, email support@handinhandproductions.com.

Security

We use industry-standard security practices including HTTPS encryption, encrypted password storage, and PCI-compliant payment processing through Stripe. No system is perfectly secure; we cannot guarantee absolute security but we take reasonable steps to protect your data.

Children’s privacy

This service is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has provided us with information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The Effective Date at the top reflects the most recent revision. Material changes will be communicated by email to account holders.

Contact

Questions about this policy? Reach us at support@handinhandproductions.com or (541) 633-7476.