Refund Policy

Effective Date: June 1, 2026

We want every buyer to have a great experience. This policy explains when refunds are available, how the 365-day replay window factors in, and how to request a refund.

Refunds before the event starts

If you purchase access and change your mind, you may request a full refund up to 24 hours before the event’s scheduled start time. After this window, refunds for buyer-initiated reasons are not available.

Refunds for technical issues on our end

If the livestream fails to broadcast due to a problem on our side — meaning the event does not air at all, or significant portions are lost due to our production failure — you are entitled to a full refund or, at your option, credit toward a future event.

No refunds for buyer-side issues

We cannot offer refunds for issues outside our control, including:

  • Your internet connection dropping during the event
  • Device, browser, or app issues on your end
  • Forgetting your login credentials at event time
  • Choosing not to use your 365-day replay window
  • Disliking the content of the event after the fact

How replay access reduces refund need

Every purchase includes 365 days of replay access from the date of purchase. If you miss the live broadcast for any reason, you can watch the recording at any time within that window. For most buyer-side issues, this access is the remedy.

How to request a refund

Email support@handinhandproductions.com with:

  • Your account email
  • The event name
  • A brief description of the issue

Refund requests for stream failures on our side must be submitted within 30 days of the event date.

Processing time

Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

Before initiating a chargeback

If you disagree with our refund decision, please contact us first. Most issues can be resolved directly and quickly. Initiating a chargeback through your bank without first contacting us may result in termination of your account and loss of access to any other purchases.

Contact

Hand in Hand Productions
support@handinhandproductions.com
(541) 633-7476